FLY INFORMED - PASSENGER RIGHTS

THIS DOCUMENT IS FOR INFORMATION PURPOSES ONLY CE REGULATIONS 261/2004 AND 1107/2006 STILL APPLY.

PASSENGER RIGHTS EC REGULATION 261/2004

APPLICATION
According to article 3 of the EC Regulation 261/2004 , it applies to the passengers of any Wind Jet flights leaving from any airports located in the European Community territory, as well as to the passengers of any Wind Jet flights leaving from an airport located in a non-EC country but destined for an airport located in the EC territory, unless the benefits provided by local regulations have already been granted (for instance, money compensation, passenger re-routing on a another flight, assistance).
CONDITIONS OF APPLICABILITY
Passengers shall hold a valid ticket giving them the right to a seat in the passenger cabin of the flight under consideration. Moreover, they shall arrive at the check-in desk complying with the established procedures and at the time specified on the ticket (even on the electronic ticket) by Wind Jet or by an authorised tour operator or travel agency, or, failing such time information, not later than 45 minutes before the published time of departure.
The same provisions apply to the passengers transferred by Wind Jet or by a tour operator from the flight they booked to another flight, independently from the reason of the transfer.
CONDITIONS FOR NON-APPLICABILITY
These conditions do not apply to passengers holding tickets acquired for free or purchased at a discount rate not directly or indirectly accessible to the public.
DENIED BOARDING
If boarding is denied, that is, if Wind Jet refuses to accept passengers on board its flight, provided that the passengers complied with all the conditions set out in the previous paragraph and that no acceptable reasons for refusing the boarding exist -such as health or safety reasons, or inadequate travel documents- before denying boarding Wind Jet shall check if there is any passenger willing to renounce the flight against benefits to be agreed upon (see point B).
Only if the number of volunteers is not enough, Wind Jet will deny boarding to passengers without their consent, providing the passengers which were denied boarding with what is herein set out in points A, B and C.
FLIGHT CANCELLATION
If a flight is cancelled, Wind Jet shall provide passengers with what is herein set out in point A, unless passengers were informed about the cancellation:
- With a two-week notice;
- Between seven and fourteen days before the departure, if Wind Jet offers a substitute flight leaving not more than two hours before the originally scheduled departure time and if the destination is reached less than four hours later than the originally scheduled arrival time;
- Less than seven days before, if Wind Jet offers a substitute flight leaving not more than one hour before the originally scheduled departure time and if the destination is reached less than two hours later than the originally scheduled arrival time.
CANCELLATION OF AN OPERATING FLIGHT
Wind Jet shall provide passengers with what is herein set out in points A, B and C.
PLEASE NOTE: if Wind Jet can prove that the cancellation was due to exceptional circumstances which could not have been avoided even though all the necessary measures had been taken, no money compensation will be due.
FLIGHT DELAY
If flight scheduled departure time is delayed by:
- at least two hours for any air distances up to 1,500 Km (932 miles approximately);
- at least three hours for any air distances within the EC territory higher than 1,500 Km (932 miles approximately) and for any air distances between 1,500 and 3,500 Km (between 932 and 2,143 miles approximately);
- at least four hours for any air distances higher than 3,500 Km (2,143 miles approximately) outside the EU territory
Wind Jet will provide passengers with what is set out in point C.
Moreover, if the delay is higher than five hours, the airline will provide passengers with what is set out in point B.
In any case, assistance will be provided within the terms set out according to each distance range.
PASSENGERS PROTECTION
A. The money compensation envisaged amounts to:
- 250.00 for air distances up to 1,500 Km (932 miles approximately);
- 400.00 for air distances within the EC territory higher than 1,500 Km (932 miles approximately) and for any air distances between 1,500 and 3,500 Km (between 932 and 2143 miles approximately);
- 600.00 for any air distances higher than 3,500 Km (2,143 miles approximately) outside the EU;
If the passenger is offered the opportunity to fly on a substitute flight arriving at the destination within two, three of four hours later than the originally booked flight, respectively, Wind Jet will reduce by 50% the money compensation set out above.
B. The passenger will be given the opportunity to choose between:
- a refund, without penalty charges and within 7 days, of the total ticket price relating to the part of the travel that was not carried out, or even to the part(s) of the travel already carried out if they became of no use with respect to the original travel plan;
- and also, if required: the return flight to the initial departure airport, as soon as possible;
- boarding on another flight headed for the final destination, with similar travelling conditions, as soon as possible;
- boarding on another flight headed for the final destination, with similar travelling conditions, on a subsequent day the passenger will prefer, according to seats availability.
If the city or region is served by several airports, the expenses for passenger transfer form the airport of arrival to the one originally planned according to the booked ticket will be charged to Wind Jet.
C. The passenger will have right to the following items free of charge:
- meal and drinks in proportion to the time of waiting;
- if one or more overnight stays are necessary, the proper accommodation in a hotel;
- two telephone calls or telex, fax or e-mail messages;
- the transfer from the airport to the accommodation place (hotel or other);
In case of denied boarding during all-inclusive travels, the passenger shall immediately lodge a complaint by means of recorded delivery letter, directly addressed to the organizer.
COMPLAINT/REFUND PROCEDURE
The compensation will be paid cash, by electronic bank transfer, deposit or cheques.
The letters of complaint and/or the requests for refund/compensation shall be promptly sent by means of recorded delivery letter with advice of delivery to the following address:
Wind Jet S.p.A. - Customer Relations Baglio della Sementa SP 69/II - Passo Martino 95121 CT. The requests for refund/compensation shall include the address and bank details required for the bank transfer.
No statement requested verbally at Wind Jet airport offices and/or agencies will be issued.

APPLICATION
It applies to the passengers of any Wind Jet flights leaving from any airports located in the European Community territory, as well as to the passengers of any Wind Jet flights leaving from an airport located in a non-EC country but destined for an airport located in the EC territory.

1. OBJECTIVE AND SCOPE OF APPLICATION
The European Union has provided protection measures for disabled persons and persons with reduced mobility (PRM).Any passengers having difficult access to air transport due to physical disability, mental handicap and/or any other cause of disability have the right to the protection measures set out by EC regulations.
A The Regulation N. 1107/2006 sets out the rules for the protection and assistance of persons with reduced mobility travelling by air, in order to protect them from any discrimination and to guarantee they are provided assistance.
B The provisions of the Regulation N. 1107/2006 apply to the persons detailed in A.

2. PROHIBITION TO REFUSE CARRIAGE
An air carrier, its agent or tour operator cannot refuse to accept a PRM, provided that the latter holds a valid ticket and requested assistance according to the provisions set out in point 4.

3. DEROGATIONS AND SPECIAL CONDITIONS
The air carrier of the booked flight may refuse to embark a PRM:
A. for safety reasons
B. if the size of the aircraft or of its hatches makes physically impossible the boarding or carriage of disabled persons or persons with reduced mobility.
In case of refusal, the air carrier, its agent or tour operator shall:
- inform the passenger of the reasons for the refusal and, upon request, provide these reasons in writing within five working days.
- offer another flight or ticket refund.
In case of refusal to accept a reservation for the reasons detailed in letter A or B, the Airline, its agent or tour operator will make all reasonable efforts to offer an alternative solution satisfactory for the person concerned.

4. HOW TO REQUEST THE ASSISTANCE
Passengers shall request the assistance from the air carrier, its agent or the tour operator they are booking with at least 48 hours before the published time of departure.The air carrier receiving this request shall send all relevant information at least 36 hours before the published time of departure of the flight to:
A. the managing body of the departure, transfer and arrival airports; and
B. the carrier actually operating the flight for which assistance has been requested by the PRM

5. RIGHT TO ASSISTANCE AT AIRPORTS
When a PRM arrives at the airport for taking a flight, the managing body of the airport shall provide the assistance, without any additional charges, in such a way that the person is able to take the flight on which he/she hold a reservation, provided that the notification of the need for such assistance is made to the air carrier, to its agent or to the tour operator concerned at least 48 hours before the published time of departure of the flight. If the return has been booked with the same air carrier, this notification shall include the return flight also.

LUGGAGE

Luggage
If the checked-in luggage (i.e. the luggage given at the check in and labelled using the Luggage Identification Label) is not delivered/is damaged, the following operations shall be carried out:
- Before leaving the luggage delivery area, passengers shall open a lost or damaged luggage report for registering this event at the Lost & Found Office of the airport of arrival, filling in the form generally called PIR (Property Irregularity Report).
Lost luggage
If no information on luggage finding is received within 21 days from the opening of the lost luggage report, passenger shall send the documents listed below to Wind Jet Lost & Found Office at the following address:
Wind Jet S.p.A. - Ufficio Lost & Found Baglio della Sementa SP 69/II - Passo Martino 95121 CT
to start the paperwork for the refund. Compensations will be paid, if due, according to the conditions and within the restrictions set out by the law.
Luggage finding
Within 21 days from the date when the luggage was made available for the passenger (the failure to comply with this term will result in the forfeiture of the right) passengers shall send the documents listed below to Wind Jet Lost & Found Office, to start the paperwork for the refund of the possible expenses incurred. Compensations will be paid, if due, according to the conditions and within the restrictions set out by the law.
Required documents
- flight booking code, if the ticket was purchased by Internet;
- or the original copy of the receipt, in case of paper ticket;
- the original copy of the PIR issued at the airport;
- the certification proving luggage return;
- the original copy of luggage identification label.
- the original copy of the receipts made out to the passenger or of the invoices where the type of goods purchased (due to the wait) to substitute the passengers own personal belongings being in the luggage are specified;
- the complete bank details: bank name and address, IBAN, ABI, CAB codes if the account is Italian- , SWIFT code if the account is foreign- current account number, current account holder, and also permanent address and fax number (if available) of paperwork holder.
Luggage damage
Within 7 days from the date when the baggage damage report (PIR) was opened (the failure to comply with this term will result in the forfeiture of the right) passengers shall send the documents listed below to Wind Jet Lost & Found Office, to start the paperwork for the refund; otherwise, within the same time term, passengers shall go to one of the leather goods shop having an agreement with Wind Jet which are listed below. Compensations will be paid, if due, according to the conditions and within the restrictions set out by the law.
Required documents
- flight booking code, if the ticket was purchased by Internet, or the original copy of the receipt, in case of paper ticket;
- original copy of the PIR issued at the airport;
- original copy of luggage identification label;
- list of the luggage content that may have suffered damages.
AGREED LEATHERWARE SHOP WITH WJ
- CATANIA, valigerie Sanguedolce, via Umberto 143 - +39 095536866
- PALERMO, valigeria Quattrocchi, via Maqueda 463 - +39 091588027
- BOLOGNA, valigeria Serra, via Mazzini 148 - +39 051345854
- ROME, valigeria Varese, via XX Settembre 42 - +39 064814663
- MILAN, valigeria Danilo, v.le Papiniano 51 - +39 028393293
- VENICE, valigeria Ceresa, via Felisati 40 - +39 0415040863
- PADUA, valigeria Cima, Monselice, at Centro Commerciale Airone - +39 0429781599
- PORDENONE, valigeria Il Bagaglio, p.zza XX Settembre 25 - +39 043429701
- TURIN, Baronio & C. S.a.s. via Garibaldi, 46 ph. +39 011 4366388